Thought Leadership

The human factor. Thoughts and observations.

The life-blood of any organisation is its people; the success of every system, in every organisation is determined by human factors. We are seeking a deep understanding of these human factors; these are some of our thoughts and observations.



Businesses can manage ‘controllable risk’ much more proactively

  • There has been a 28% increase in reported accidents to the HSA in the last 5 years (things are getting worse)
  • It is in a business’s interest to stop this trend – the average cost of a workplace accident is approx. €6,000 for a business with 20 staff
  • 85% of all accident are behaviour-based (after a 5-why analysis) but business don’t address behaviour, they focus on simply ‘ticking a box which is not good enough’
  • High footfall businesses are among the most exposed in this regard because they have a very dynamic risk profile with high traffic and varying hazards
  • 2018 EL Claims: STF is responsible for 23% with MH at 21%. Highest frequency manufacturing (35%), retail (12%) and hospitality (9%) sectors – 70% of EL Claims are made by men
  • 2018 PL Claims: STF is responsible for 76% of PL claims. Highest frequency in retail (19%), hospitality (17%) and sport + leisure (5%) sectors – 66% of PL Claims are made by women
  • Most business think most claims are fraudulent but this is not the case – we conducted a claims analysis in the retail sector and found that:
  1. 15% were suspicious
  2. 30% were uncontrollable incidents (e.g. a fall because of footwear)
  3. 55% were as a direct result of hazards not being addressed (e.g. the grape on the floor, dog-eared matting, wet surfaces etc.)
  • It is possible for businesses to ‘buck the trend’ and actually reduce their insurance costs and we have the case-studies to prove it – but they can only ‘separate themselves from the herd’ by taking these key steps:
  1. Manage controllable risk proactively and ensure Safety is a high level KPI in your business
  2. Don’t simply ‘tick the compliance box’ when unsafe behaviours are the real core problem
  3. Tackle the main risks in your sector (e.g. high footfall: STF, Manual Handling)
  4. Seek out insurance partners that value proactive risk management
  5. Engage in quarterly review meetings with your insurance partners

KEY CORRECTIVE: Take control of what you can control and separate yourself from the herd

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