Thought Leadership

The human factor. Thoughts and observations.

The life-blood of any organisation is its people; the success of every system, in every organisation is determined by human factors. We are seeking a deep understanding of these human factors; these are some of our thoughts and observations.

What are 3 Biggest Risk Factors In Irish Retail – Wrongful Arrest

What are 3 Biggest Risk Factors In Irish Retail – Wrongful Arrest

Wrongful Arrest/Defamation: We have seen a rising trend in the frequency and cost of wrongful arrest (or defamation) claims in the retail sector. As we always say, certain members of the public often ‘have a plan’ (ie: try to have a staff member accuse them of shoplifting) upon entering your store… so what is your plan? There are key steps to take in order to minimize the risk of wrongful arrest, but the main theme is ‘If in doubt, let them out’. For practical training & certification contact SeaChange about our Wrongful Arrest Site Prevention (WASP™) programme.  

 

*So don’t waste any more time and contact SeaChange for support in assessing and then managing the wrongful arrest/defamation risk(s) within your business.  


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