Focus on Participation

“How many times do I have to tell you…? We don't have the time or resources for this!”
Owner of Retail Franchise Brand

This owner felt there just wasn't enough of him to go around, and it was time others pulled their weight. He was blue in the face telling people what to do about goods blocking aisle ways, overflowing waste bins, sprung doors held ajar with pallets, raw materials sitting directly on floors. When were they going to listen? What was it going to take?

SeaChange pooled all the ideas, suggestions and solutions of those who were involved. People had genuine constraints which were preventing them keeping to procedure, and when these were addressed through the SeaChange process issues were resolved and results were optimised. This offered a whole range of possibilities, and recognised how invaluable people are as a resource for problem solving in the workplace. For example, it was discovered that doors designed to be closed when not in use were being held open because two hands were needed to carry goods through. A basic automatic hooking mechanism - as suggested by an employee – provided the solution.

The owner was delighted with the simplicity and effectiveness of the process. He realised that by addressing the issues on his own he had been making ‘tiny footprints' in terms of progress.

SeaChange values and pulls the best from your people resource – making Giant Footprints